• Booking Procedures
• Performance Rates
• Main Theatre
• Auxiliary Rooms
• Truck Route
• Contacts

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BOOKING PROCEDURES

For information on booking the Northern Alberta Jubilee Auditorium, please contact Christine Hupka at (780) 427-5198 or christine.hupka@gov.ab.ca.

First Hold

• A first hold may be placed on a date for a limited time without a deposit.
• The first hold is considered a tentative booking only.
• As soon as a decision is made regarding the date, we request that the office be contacted to confirm or release the hold.
• Once the office is notified of a decision to use a date, a signed contract and a 25 percent deposit on the base rental must be received for a booking to be fully confirmed.

Second Hold

• A second hold may be placed on a date with an existing hold.
• If the first hold cancels, the second hold will be contacted and offered the space.
• Should the second hold wish to secure the date immediately, they may challenge the first hold by paying a 50 percent non-refundable deposit. Once this deposit is received, we will contact the first hold and they will have 48 hours to confirm the date by remitting a 50 percent deposit, or release the date to the second hold.
• If the first hold pays the deposit and confirms the date, then the challenge deposit will be returned. Alternatively, if the first hold declines, then the challenging hold will retain the date.
• Once the contract is signed, the event is confirmed and the 50 percent non-refundable deposit will be credited to the final bill.

Cancellation

If an event is cancelled after a deposit has been paid, the deposit is forfeited along with any incurred or committed expenses.

Non-Profit Rate

To receive the not-for-profit rate, we require a copy of registered Alberta non-profit documentation be provided prior to the event being contracted. This documentation must match the name of the licensee.

Insurance

All licensees of the building are required to obtain general liability insurance coverage in the amount of $2,000,000.00 inclusive per occurrence. This insurance is mandatory; and it is necessary that proof of insurance be provided to the Northern Alberta Jubilee Auditorium prior to the event.

Ticketing

Everyone attending an event at the Northern Alberta Jubilee Auditorium, including children of any age, requires a ticket. Although tickets must be printed by Ticketmaster, any organization can choose to sell event tickets independently.

Ticketmaster leases and operates the Box Office in the lobby of the building. The Box Office is unavailable to licensees whose tickets are not sold through Ticketmaster. Upon request, a table may be set up in the lobby on the day of performance for ticket sales.

Merchandise Sales

The Northern Alberta Jubilee Auditorium collects a 20 percent commission on all merchandise sales. Licensees are responsible for staffing all merchandise sales.

Food and Beverage Sales

The Northern Alberta Jubilee Auditorium operates all food and beverage sales through concessions in the facility. Clients are not permitted to sell any food or beverages on premises.

Front of House Staff

Rentals will include all the necessary front of house staff for events. The Northern Alberta Jubilee Auditorium will schedule ushers, ticket takers, coat check personnel, and coffee and liquor bar staff, based on total ticket sales and the nature of the event.

Auxiliary Spaces

Other spaces are available for rental with your booking or on their own for receptions, meetings, recitals or trade shows. For more information on booking our lobbies, Banquet Room, Rehearsal Hall or Meeting Room, contact Bonnie Roche at (780) 427-6624 or bonnie.roche@gov.ab.ca. All rental spaces are prepared for audio/visual equipment and are handicap accessible.

Security and Medical Attendants

Canadian Corps of Commissionaires provide security and first-aid services at the Northern Alberta Jubilee Auditorium and are located at the Administration Office and the Stage Door. Security or medical requirements beyond this are the responsibility of the client. The Management of the Northern Alberta Jubilee Auditorium may request that you provide additional personnel based on the nature of the booking.

SOCAN

The Society of Composers, Authors and Music Publishers of Canada require you to purchase a SOCAN licence if you use copyright music during an event. Payment of SOCAN fees is the responsibility of the licensee.

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