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BOOKING PROCEDURES

NAJA General Information

For more information on renting the theatre and arranging to hold your event at the Northern Alberta Jubilee Auditorium, please contact Tony Bao at (780) 427-5198 or Northern.Jube.Book@gov.ab.ca.

First Hold

  • A first hold may be placed on a date for a limited time without a deposit.
  • The first hold is considered a tentative booking only.
  • As soon as a decision is made regarding the date, we request that the office be contacted to confirm or release the hold.
  • Once the office is notified of a decision to use a date, a signed contract and a 50% deposit on the base rental must be received for a booking to be fully confirmed.
  • The full rental is due prior to the event unless arrangements are made to settle the day of the show.
  • All deposits and final payments must be made by certified cheque or money order.

 

    Second Hold

    • A second hold may be placed on a date with an existing hold.
    • If the first hold cancels, the second hold will be contacted and offered the space.
    • Should the second hold wish to secure the date immediately, they may challenge the first hold by paying a 50% non-refundable deposit. Once this deposit is received, we will contact the first hold and they will have 48 hours to confirm the date by remitting a 50%deposit, or release the date to the second hold.
    • If the first hold pays the deposit and confirms the date, then the challenge deposit will be returned. Alternatively, if the first hold declines, then the challenging hold will retain the date.
    • Once the contract is signed, the 50% non-refundable deposit will be credited to the final bill.
    • The full rental is due prior to the event unless arrangements are made to settle the day of the show.
    • All deposits and final payments must be made by certified cheque or money order.

     

    The Jubilee Auditorium will closely monitor holds to ensure no booking conflicts arise between events of a similar nature.  We will refrain from booking similar events within three weeks of each other unless both clients agree there is no issue with the other event.

    Cancellation
    If an event is cancelled after a deposit has been paid, the deposit is forfeited along with any incurred or committed expenses.

    Insurance
    All licensees of the building are required to obtain general liability insurance coverage in the amount of $2,000,000.00 inclusive per occurrence. This insurance is mandatory; and it is necessary that proof of insurance be provided to the Northern Alberta Jubilee Auditorium prior to the event.

    SOCAN
    The Society of Composers, Authors and Music Publishers of Canada require you to purchase a SOCAN licence if you use copyright music during an event. Payment of SOCAN fees is the responsibility of the licensee.

    Please direct your questions to SOCAN Edmonton:
    Telephone: (780) 439-9049
    Toll Free:    1-800-51-SOCAN
    Website:     http://www.socan.ca

    Ticketing and Front of House Services

    Ticketing
    Everyone attending an event at the Northern Alberta Jubilee Auditorium, including children of any age, requires a ticket.  All ticketing must be handled through Ticketmaster to ensure a reliable product for our patrons. 

    Ticketmaster leases and operates the Box Office in the lobby of the building. The Box Office is unavailable to licensees whose tickets are not sold through Ticketmaster. Upon request, a table may be set up in the lobby on the day of performance for ticket sales.

    Merchandise Sales
    The Northern Alberta Jubilee Auditorium collects a merchandise sales commission of 20% on all soft goods and 10% on recorded material. Licensees are responsible for staffing all merchandise sales.

    Food and Beverage Concessions
    The Northern Alberta Jubilee Auditorium operates all non-catered food and beverage sales through concessions in the facility. Clients are not permitted to sell any food or beverages on premises.

    Front of House Staff
    Rentals will include all the necessary front of house staff for events. The Northern Alberta Jubilee Auditorium will schedule ushers, ticket takers, coat check personnel, and coffee and liquor bar staff, based on total ticket sales and the nature of the event.

    Auxiliary Spaces
    Other spaces are available for rental with your booking or on their own for receptions, meetings, recitals or trade shows. For more information on booking our lobbies, Banquet Room, Meeting Rooms or Luxury Suite, contact Bonnie Roche Front House of Operations, at (780) 427-6624 or northern.jube.foh@gov.ab.ca. All rental spaces are prepared for audio/visual equipment and are handicap accessible.

    Security and Medical Attendants
    Canadian Corps of Commissionaires provide security and first-aid services at the Northern Alberta Jubilee Auditorium and are located at the Administration Office and the Stage Door. Security or medical requirements beyond this are the responsibility of the client. The Management of the Northern Alberta Jubilee Auditorium may request that you provide additional personnel based on the nature of the booking and history of events that have the potential to pose security or safety concerns to artists, patrons, clients or staff.  In order to comply with the Solicitor General's Office, the Jubilee reserves the right to require all security personnel to sign-in and produce their Security Services License.

    Event Catering

    Catering
    We ask that all clients choose from our list of approved caterers to ensure that your event meets the high quality standards synonymous with the Jubilee. For further detail, please contact Bonnie Roche, Senior Manager, Front House of Operations, at (780) 427-6624 or northern.jube.foh@gov.ab.ca.

    Bar Service 

    We offer host or cash bar service, depending on your event needs. We stock premium brands of liquor, domestic and imported beer, champagne, liqueurs, and red and white house wines.

    Host Bar service: this service allows the client to customise a host bar menu, and offers client guests open bar service for the event. The client is invoiced for each drink consumed. Bartenders are charged out at an hourly rate for a minimum of 3 hours.

    Cash Bar service: this option allows guests of the client to pay for their drinks at the bar. Bartending service is charged to the client at an hourly rate for a minimum of 3 hours.

    BOOKING PROCEDURES

    For more information on renting the theatre and arranging to hold your event at the Southern Alberta Jubilee Auditorium, please contact Brenda Dalla Costa at (403) 297-8022 or Southern.Jube.Book@gov.ab.ca.

    First Hold

    • A first hold may be placed on a date for a limited time without a deposit.
    • The first hold is considered a tentative booking only.
    • As soon as a decision is made regarding the date, we request that the office be contacted to confirm or release the hold.
    • Once the office is notified of a decision to use a date, a signed contract and a 50% deposit on the base rental must be received for a booking to be fully confirmed.
    • The full rental is due prior to the event unless arrangements are made to settle the day of the show.
    • All deposits and final payments must be made by certified cheque or money order.

     

    Second Hold

    • A second hold may be placed on a date with an existing hold.
    • If the first hold cancels, the second hold will be contacted and offered the space.
    • Should the second hold wish to secure the date immediately, they may challenge the first hold by paying a 50% non-refundable deposit. Once this deposit is received, we will contact the first hold and they will have 48 hours to confirm the date by remitting a 50%deposit, or release the date to the second hold.
    • If the first hold pays the deposit and confirms the date, then the challenge deposit will be returned. Alternatively, if the first hold declines, then the challenging hold will retain the date.
    • Once the contract is signed, the 50% non-refundable deposit will be credited to the final bill.
    • The full rental is due prior to the event unless arrangements are made to settle the day of the show.
    • All deposits and final payments must be made by certified cheque or money order.

     

    The Jubilee Auditorium will closely monitor holds to ensure no booking conflicts arise between events of a similar nature.  We will refrain from booking similar events within three weeks of each other unless both clients agree there is no issue with the other event.

    Cancellation
    If an event is cancelled after a deposit has been paid, the deposit is forfeited along with any incurred or committed expenses.

    Insurance
    All licensees of the building are required to obtain general liability insurance coverage in the amount of $2,000,000.00 inclusive per occurrence. This insurance is mandatory; and it is necessary that proof of insurance be provided to the Southern Alberta Jubilee Auditorium prior to the event.

    SOCAN
    The Society of Composers, Authors and Music Publishers of Canada require you to purchase a SOCAN licence if you use copyright music during an event. Payment of SOCAN fees is the responsibility of the licensee.

    Please direct your questions to SOCAN Edmonton:
    Telephone: (780) 439-9049
    Toll Free:    1-800-51-SOCAN
    Website:     http://www.socan.ca

    Ticketing and Front of House Services

    Ticketing
    Everyone attending an event at the Southern Alberta Jubilee Auditorium, including children of any age, requires a ticket.  All ticketing must be handled through Ticketmaster to ensure a reliable product for our patrons. 

    Ticketmaster leases and operates the Box Office in the lobby of the building. The Box Office is unavailable to licensees whose tickets are not sold through Ticketmaster. Upon request, a table may be set up in the lobby on the day of performance for ticket sales.

    Merchandise Sales
    The Southern Alberta Jubilee Auditorium collects a merchandise sales commission of 20% on all soft goods and 10% on recorded material. Licensees are responsible for staffing all merchandise sales.

    Front of House Staff
    Rentals will include all the necessary front of house staff for events. The Southern Alberta Jubilee Auditorium will schedule ushers, ticket takers, coat check personnel, and coffee and liquor bar staff, based on total ticket sales and the nature of the event.

    Auxiliary Spaces
    Other spaces are available for rental with your booking or on their own for receptions, meetings, recitals or trade shows. For more information on booking our lobbies, Banquet Room, Meeting Rooms or Luxury Suite, contact Southern.Jube.FOH@gov.ab.ca. All rental spaces are prepared for audio/visual equipment and are handicap accessible.

    Security and Medical Attendants
    Canadian Corps of Commissionaires provide security and first-aid services at the Jubilee Auditorium and are located in the lobby during events. Security or medical requirements beyond this are the responsibility of the client. The Management of the Southern Alberta Jubilee Auditorium may request that you provide additional personnel based on the nature of the booking and history of events that have the potential to pose security or safety concerns to artists, patrons, clients or staff.  In order to comply with the Solicitor General's Office, the Jubilee reserves the right to require all security personnel to sign-in and produce their Security Services License.

    Event Catering

    Catering
    We ask that all clients choose from our list of approved caterers to ensure that your event meets the high quality standards synonymous with the Jubilee. For further detail, please contact Southern.Jube.FOH@gov.ab.ca.

    Bar Service 

    We offer host or cash bar service, depending on your event needs. We stock premium brands of liquor, domestic and imported beer, champagne, liqueurs, and red and white house wines.

    Host Bar service: this service allows the client to customise a host bar menu, and offers client guests open bar service for the event. The client is invoiced for each drink consumed. Bartenders are charged out at an hourly rate for a minimum of 3 hours.

    Cash Bar service: this option allows guests of the client to pay for their drinks at the bar. Bartending service is charged to the client at an hourly rate for a minimum of 3 hours.